# Terms of Service

URL: https://zerodev.ca/docs/medusa/terms

> Terms of service for Medusa and Zero Development products.



## Terms of Service

By purchasing or using Medusa from Zero Development, you agree to the following terms.

### 1. Purchases

All purchases are completed through BuiltByBit or Zero Shop. You are responsible for ensuring Medusa meets your technical requirements prior to purchase.

### 2. Refunds

All sales are final. We do not offer refunds, unless required by BuiltByBit policies.

### 3. Licensing

Licenses are issued per customer and are non-transferable. Use of Medusa is governed by our [License Agreement](./license).

### 4. Conduct

Chargebacks, fraud, harassment, or abuse of our staff or services will result in immediate termination of your license and a permanent ban from all Zero Development products and support channels.

### 5. Support

Support is provided at our discretion through our official Discord server. We are not obligated to provide custom development or third-party module modifications.

### 6. Modifications & Updates

We may update these terms at any time. Continued use of Medusa constitutes acceptance of the latest agreement.